Refund and Returns

1. Overview

Greek Derma supplies dermatology, skincare and haircare products to registered franchise partners and business associates. Every order is checked for quality, quantity and packaging before dispatch. If there is a problem with your order, our team will work with you to resolve it quickly.

2. Eligible Returns

A return or replacement may be accepted in the following cases:

• Products received in a damaged or leaking condition
• Wrong products, strengths or pack sizes supplied against the order
• Short supply compared with the invoice
• Products with a manufacturing defect
• Products received with an expiry date shorter than agreed at the time of order

3. Non-Returnable Items

Returns are generally not accepted for:

• Products damaged due to improper storage or handling after delivery
• Products that have been opened, used or tampered with
• Products ordered correctly but no longer required
• Products near expiry or expired while in the partner’s stock, unless agreed separately in writing

4. How to Report an Issue

Please inform our team as soon as possible after receiving the consignment, and before selling or distributing the affected products. Share the following details:

• Invoice number and date
• Product name, batch number and quantity affected
• Clear photographs of the product, packaging and outer carton
• A short description of the issue

5. Inspection and Approval

Each request is reviewed by our team. We may ask for the product to be sent back for inspection. Products should be returned only after approval, in their original packaging, along with a copy of the invoice.

6. Replacement, Credit or Refund

Once a return is approved, we will offer a replacement of the same product, a credit note against your next order, or a refund to the original payment method, depending on the case and your business terms with us. Approved refunds are processed after the returned goods are received and verified.

7. Transit Damage

If the outer carton appears damaged at the time of delivery, please note it on the delivery receipt and inform us immediately. This helps us raise a claim with the transporter and send replacements faster.

8. Contact Us

For any return, replacement or refund request, please call +91-9570599567 or reach us through our Contact Us page.